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Press release : MRA

Customs Stakeholders Satisfaction Survey

During the recent 2021 Income Tax filing season, the MRA invited its Customs Stakeholders to submit electronically their feedback on the quality of services provided by MRA Customs through a Customs Stakeholders Satisfaction Survey.  Prior to 2021, the MRA had carried out such a dedidated Customs survey in 2013 through a face to face interaction with these stakeholders.

The table below compares the results of the 2013 and 2021 Customs Stakeholders Satisfaction Surveys (CSSS).

Quality statements2013 Survey2021 Survey
% of Good/ Very Good% of Good/ Very Good
The valuation of goods6080
Clearance of goods from Bonded warehouses and duty free shops6980
Processing of Certificate of Origin5482
Processing of duty free and exemptions and concessions4376
Customs services and clearance of passengers at SSR International Airport6983
Processing of Refund/Drawback/Inward/Outward processing schemes4376
The level of information provided to passengers on duty free allowances, prohibited and restricted goods5177
The level of service or information offered to customers via telephone, email and/or MRA Website6477
The opportunity given to Customs Stakeholders to provide an explanation before the issue of a Customs Offence Report/Claims4070

The MRA wishes to thank its Customs Stakeholders for participating in the 2021 CSSS.  They may rest assured that the organisation will factor in their feedback in its decision making process for even better Customs services by the MRA.

MAURITIUS REVENUE AUTHORITY                  23 December 2021

Taxpayer Education and Communication Department, 

             Mauritius Revenue Authority, Ehram Court, Port-Louis, Mauritius

T: +230 207 6000 | F: +230 207 6033 |  E: tecd@mra.mu |  W: www.mra.mu

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